Image by benhinc via Flickr
An Open Letter to Steve Jobs
Late last spring, my beloved iMac began shutting down unexpectedly. At first it happened once every two-three weeks. Such luck, I thought, I had purchased that Apple Care plan. I called in, I was given a case number, 179894157. Since it was an intermittent problem, I was told to wait until it got worse and then take it to the Apple Store near where I live in Fort Lauderdale, the Galleria Mall.
Summer vacation came and went. The...